Cancellation & Refund Policy

This policy covers cakes reserved through this site for collection in store. It follows the Act on Consumer Protection in Electronic Commerce and related Korean law; where this policy gives the customer less than the law does, the law applies.

You may cancel and receive a full refund up to 2 days before your pickup date. Signed-in customers can cancel from My Page; guests should contact the shop using the details in the footer.

Cakes are baked to order on the day before collection. Once that has begun — inside 2 days of your pickup date — the order is a good produced individually to your order, and the right of withdrawal does not apply (Article 17(2)(5) of the Act on Consumer Protection in Electronic Commerce). This is stated here and on the reservation form before you confirm.

If you cannot collect your cake, please tell us as early as you can. We will do what we reasonably can, but we cannot promise a refund once production has started.

If the shop cannot fulfil your order — ingredients run out, equipment fails, the shop has to close — you receive a full refund regardless of timing, and we will contact you as soon as we know.

If what you collect differs from what was ordered, or arrives damaged or spoiled, tell us on the day of collection. We will remake it or refund it in full, as you prefer.

A cake not collected on its pickup date cannot be refunded. These are fresh goods made for a date and cannot be kept or resold. We will hold it until close on the day.

Refunds are returned through the payment method you used. Where payment was made by card, the refund is requested to the card company within 3 business days of the refund being agreed; when the amount reaches your account depends on that company's own schedule.

Where payment was made in store at collection, the refund is made in store.

Please contact the shop first, using the details in the footer. If we cannot resolve it between us, you may apply to the Korea Consumer Agency or a local consumer dispute body, or use the e-commerce dispute mediation scheme.